Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We always keep the displayed products in store. We will make every effort to fulfill your order as soon as possible, but high volume orders over a very short time period, out-of-stock situations and factors outside of the control of Xice AS can affect processing times.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

We offer free shipping for orders above NOK 899,-

International Shipping

We offer international shipping to most countries:

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping time will be displayed by the transporter, with tracking functionality.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Xice AS is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@xice.no with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one. 

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@xice.no with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@xice.no.

Last updated: 2022, September 10